Introducing ZebPay's Revamped KYC Experience
ZebPay has introduced a redesigned KYC and Re-KYC framework featuring DigiLocker integration, advanced security checks, and risk-based verification to streamline onboarding and enhance compliance.
ZebPay, a prominent Indian crypto exchange, has announced a comprehensive overhaul of its Know Your Customer (KYC) and periodic Re-KYC processes. The updated framework aims to simplify user onboarding while strengthening security and compliance measures.
The revamped system introduces a unified KYC flow designed to reduce friction. A key addition is DigiLocker integration, allowing users to instantly verify their identity using Aadhaar through the government-backed platform, eliminating the need for manual document uploads. For cases where DigiLocker is unavailable, a smart fallback system automatically switches to a manual upload flow without disrupting the process.
Security Enhancements
Security has been reinforced with multiple layers of validation. The new system includes duplicate Permanent Account Number (PAN) detection to prevent multiple accounts under the same identity. Advanced document verification now leverages Optical Character Recognition (OCR) and tampering detection, cross-checked against official databases. Additionally, selfie and liveness verification ensures that only the account holder can complete the process.
Risk-Based Re-KYC
ZebPay is also introducing a risk-based Re-KYC journey tailored to each user's profile. Low-risk users will encounter a quick, minimal step process involving selfie verification and details confirmation. High-risk users will undergo a more detailed verification to ensure compliance. This approach allows the exchange to balance user convenience with regulatory requirements.
Improved Transparency and Tracking
The updated KYC experience provides clearer status updates—Pending, Processing, Verified, and Re-KYC Required—and allows users to resume incomplete applications without starting from scratch. Notifications will keep users informed at each stage.
ZebPay stated that the enhancements align with its goal of making the platform more dependable and secure as the crypto ecosystem evolves, while maintaining high standards of user experience.
Source: ZebPay