User Reviews Policy

Reviews on TradersWeek are written by traders, not by us and not by the companies being reviewed. This policy describes who may post a review, what a review may contain, and what happens when the rules are broken. It applies to every company profile in our broker directory.

Who may leave a review

Any registered TradersWeek account may rate a company. You may hold one review per company. Submitting again does not create a second entry — it replaces the text and rating of the review you already have, so a company's score never carries more than one opinion per person.

We do not require proof of a funded account, and today every review carries the same weight: a long-standing client and a first-time visitor count exactly the same. Client verification is being built, and when it goes live this policy will say plainly what a verified review changes. Until then we make no claim that we can tell the two apart.

What a review contains

A rating from one to five stars is required. A written comment is optional; when you write one it must be at least 10 and at most 4,000 characters. A rating without text still counts toward the company's score.

When a company invites its clients

A company may ask its clients to review it, and those reviews count exactly like any others. This is the honest way to raise a rating: earn better opinions and let more of your clients be heard. A company with real clients and no reviews is not penalised, but it does sit close to the average, because a score built on three opinions cannot be trusted to be representative.

An invitation has to be neutral to be allowed. Invite a broad group of clients rather than only the ones you expect to be happy. Offer nothing in return — no bonus, discount, credit, contest entry or gift. Do not suggest a rating, supply wording, or ask to see the review before it is posted. Link to your profile, not to a pre-filled form. Do not ask staff, partners or affiliates to rate you.

Where an invitation breaks these conditions, we remove the reviews it produced and recalculate the rating without them, and the finding is recorded on the company's profile.

What we do not allow

Reviews that were bought, exchanged, or otherwise rewarded by the company being reviewed. Reviews written by a company about itself or about a competitor, whether directly or through an agency. Content that publishes another person's private data, including account numbers, correspondence, or identity documents.

Threats, slurs, and harassment. Text that has nothing to do with the company's service. Multiple accounts operated by one person to post about the same company.

How reviews affect the rating

Only published reviews feed the community component of the TW Score. Reviews that are flagged for checking or removed are excluded from the calculation, and the score is recomputed without them. A company with very few reviews is pulled toward the average rather than allowed to sit at the top on a handful of opinions — the full formula is described in How we rate brokers.

Automated checks

Posting more than five reviews within an hour flags every review in that burst for a human to look at. Flagging does not delete anything and does not accuse anyone — the review stays visible to its author, and it simply does not affect any score until a moderator has reviewed it.

The company's right of reply

A company that has claimed its profile may dispute a review and offer a public response. Approved responses appear directly beneath the review, under the company's name. A response never removes the review it answers and never changes its rating.

Changing or withdrawing your review

You may rewrite your review at any time by submitting it again, and you may withdraw it entirely. A withdrawn review stops counting toward the company's score immediately. A review removed by moderation cannot be reposted for the same company.

Reporting a review

Anyone can report a review they believe breaks these rules, and reports are counted per review so that repeated complaints surface faster. What happens after a report — who decides, how long it takes, and how to appeal — is set out in the Moderation and Removal Policy.

Rewards

A review with a substantive written comment earns TW coins, our on-site points. The reward comes from us, never from the company being reviewed, and it is for the effort of writing: a one-star review and a five-star review earn exactly the same. Coins are reclaimed if the review is later withdrawn or removed.

Contact

Questions about this policy, or about a decision taken on your review, can be sent to [email protected].